The button doesn't work - TOWNEW Help Center

TOWNEW T1 button doesn't work

In most cases, the button may not work because of the low battery power. So, make sure that your charger works properly, and then please fully charge your TOWNEW T1 for about 10 hours. It should've solved the issue.

After that, if the button still doesn't work properly, please follow the following instruction to reset the button. Touch and hold the button, then power off your TOWNEW T1. Wait for about 5 seconds while keep holding the button, and then power on your TOWNEW. Once your TOWNEW is on, you can take your hand off the button, and then the button should work normally again.

If the problem remains, please contact our support team and provide us with the following information.
1. Proof of defect in the form of a video that shows:
  1. Your TOWNEW T1 is being plugged into the power and the power switch is ON
  2. You touch the button
2. Photo of the label in the bottom part of your TOWNEW T1.
3. S/N number on the bottom of the trash can. Please see the picture below to see the location of the S/N number. 

4. Your proof of purchase, detailed address, and phone number. 
5. Could you check whether your TOWNEW T1 charger works properly? Have you charged your TOWNEW T1 for about 10 hours? Here's how to test your charger https://www.youtube.com/watch?v=XFjyre-tFKw
6. The color of your TOWNEW T1.

    • Related Articles

    • How to clean TOWNEW T Air Lite

      TOWNEW T Air Lite is water-resistant with an IPX3 rating, so it can only handle water splashes. Therefore, to clean it please use a lightly dampened cloth with or without a cleaning product that's safe for ABS(Acrylonitrile Butadiene Styrene) ...
    • Cannot seal the bag of TOWNEW T Air Lite

      First, please try to check if there's any trash that got jammed on the location of the sealing. If yes, please clean that up, and then try to seal again. If the problem remains, please contact our support team and provide us with the following ...
    • How to change the bag refill / liner ring of TOWNEW T Air Lite

      Make sure you get the correct type of refill ring. For TOWNEW T Air Lite, you'd need T1/T Air Lite Refill Ring. There are 2 options of bags for TOWNEW T Air Lite, including regular bags and biodegradable bags.   Shop TOWNEW T1/T Air Lite Refill ...
    • What makes TOWNEW different from other trash can?

      TOWNEW can make taking out the trash to be simpler, easier, and cleaner. With a touch of a button, TOWNEW will seal the bag and put the new bag on place. You just need to take out the sealed trash bag. That's it! No bad smell, no spill, no need to ...
    • The button doesn't work

      First, turn off your T3, wait for about 10 seconds, and then restart your T3. If the issue remains, please contact our support team and explain to us about your issue and what you've done to troubleshoot it.