Cannot seal the bag of TOWNEW T Air Lite - TOWNEW Help Center

Cannot seal the bag of TOWNEW T Air Lite

First, please try to check if there's any trash that got jammed on the location of the sealing. If yes, please clean that up, and then try to seal again.

If the problem remains, please contact our support team and provide us with the following information.
1. A video that shows your TOWNEW failed to seal the bag.
2. Photo of the label in the bottom part of your TOWNEW.
3. S/N number on the bottom of the trash can. Please see the picture below to see the location of the S/N number. 

4. Your proof of purchase, detailed address, and phone number. 
5. Could you check whether your TOWNEW charger works properly? Here's how to test your charger https://www.youtube.com/watch?v=XFjyre-tFKw
6. The color of your TOWNEW.

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