Cannot seal the bag of TOWNEW T Air Lite - TOWNEW Help Center

Cannot seal the bag of TOWNEW T Air Lite

First, please try to check if there's any trash that got jammed on the location of the sealing. If yes, please clean that up, and then try to seal again.

If the problem remains, please contact our support team and provide us with the following information.
1. A video that shows your TOWNEW failed to seal the bag.
2. Photo of the label in the bottom part of your TOWNEW.
3. S/N number on the bottom of the trash can. Please see the picture below to see the location of the S/N number. 

4. Your proof of purchase, detailed address, and phone number. 
5. Could you check whether your TOWNEW charger works properly? Here's how to test your charger https://www.youtube.com/watch?v=XFjyre-tFKw
6. The color of your TOWNEW.

    • Related Articles

    • How to change the bag refill / liner ring of TOWNEW T Air Lite

      Make sure you get the correct type of refill ring. For TOWNEW T Air Lite, you'd need T1/T Air Lite Refill Ring. There are 2 options of bags for TOWNEW T Air Lite, including regular bags and biodegradable bags.   Shop TOWNEW T1/T Air Lite Refill ...

    • How to clean TOWNEW T Air Lite

      TOWNEW T Air Lite is water-resistant with an IPX3 rating, so it can only handle water splashes. Therefore, to clean it please use a lightly dampened cloth with or without a cleaning product that's safe for ABS(Acrylonitrile Butadiene Styrene) ...

    • Quick Start Guide for setting up your TOWNEW T Air Lite

      Important Safety Instructions For indoor use only. Charge TOWNEW only with its specified adapter with required safety certificates to avoid fire, electric shock, or personal injury. Do not rinse TOWNEW under the tap or immerse it in water or any ...

    • How to seal the bag of TOWNEW T Air Lite

      When the trash is not overflowing Press and hold the sealing button on top of the trash can for about 2 seconds until you hear beeps, then you'll hear the sealing bars start to move, and then it will stop for about 20 seconds before the sealing bars ...

    • When and how to charge the battery of TOWNEW T Air Lite correctly

      When your T Air Lite is running out of battery, it will beep and flash continuously. Then, please keep the power ON and use the specified adaptor(with input 5V 2A) to charge it. Please do not use anything other than the specified charger adaptor ...