Cannot open the lid with the sensor - TOWNEW Help Center

Cannot open the lid with the sensor

First, try to clean the infra-red sensor located on top of T3, tap the button once, then wave your hand above the sensor to check if your T3 is in Open-lid mode which causes the infra-red sensor to be OFF. Tapping the button once will reactivate the Auto-sensing mode. If it still won't open, please tap the button once again, and then wave your hand above the sensor again.

If the issue remains, please contact our support team and explain to us about your issue and what you've done to troubleshoot it.

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