Cannot open the lid with the sensor - TOWNEW Help Center

Cannot open the lid with the sensor

First, try to clean the infra-red sensor located on top of T3, and then tap the button to check if your T3 is in Open-lid mode that causes the button to deactivate. Tapping the button will reactivate the Auto-sensing mode.

If the issue remains, please contact our support team and explain to us about your issue and what you've done to troubleshoot it.

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